Deloitte Trust Index – Banking 2018

The way forward to rebuild reputation and trust

The banking sector has undergone a rigorous and exposing investigation that has highlighted the depth of the crisis of trust. Rather than another survey that shows the obvious, Deloitte produced an Australian Banking Trust Index through a targeted survey designed specifically to measure levels of customer trust and general trust influence factors among consumers of banking products with a greater focus on the way forward to rebuild reputation and trust.

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