Delivering on Digital Government

Meeting citizens' expectations through government service platforms

What are the characteristics of the best government service platforms and what do they look like?

In Australia, governments' citizen service platforms are becoming familiar one-stop-shops both physically, in our suburbs, and through digital channels. 

Our report, Delivering on Digital Government explores: 

  • the characteristics of the best government service platforms
  • how to measure citizen satisfaction
  • the challenges of maintaining stakeholder buy-in
  • what's next for government service platforms and digital delivery

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